Shipping policy

Shipping Policy

Thank you for choosing Harashchenko Trade Solutions. We are committed to providing high-quality pet gear and smart hiking equipment to adventurers and pet lovers throughout North America and Europe.

1. SHIPPING LOCATIONS
We currently ship to the following addresses:

  • United States

  • Canada

  • Australia

  • New Zealand

  • United Kingdom

  • Scandinavian countries

2. PROCESSING TIMES
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

3. DELIVERY ESTIMATES
We aim to deliver your products to you as quickly as possible. Our average delivery times are: 5-12 business days. Please note: these are estimated timeframes. Actual delivery time depends on carrier efficiency and customs clearance.

4. SHIPPING COST
Standard Shipping: We are pleased to offer FREE shipping on all orders.

5. TRACKING YOUR ORDER
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 48-72 hours. You can track your package directly on our website via the "Track Order" page.

6. CUSTOMS DUTIES, FEES, AND TAXES
Harashchenko Trade Solutions is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

7. INCORRECT ADDRESS DISCLAIMER
The buyer is responsible for ensuring that the shipping address entered is correct. We do our best to speed up processing and delivery, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@petlovertoys.com if you believe you have provided an incorrect address.

8. DAMAGES
While we handle delivery with the utmost care, Harashchenko Trade Solutions is not liable for any products damaged or lost during shipping. If your order was damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

9) FAQ

1) What should I do if my package is lost or damaged during delivery?

  • Lost packages: First, check the status with the shipping service provider, and then contact Harashchenko Trade Solutions customer support. After verification, we will file a claim with the provider and arrange for a replacement or a refund if this operation is possible.

  • Damaged packages: Contact us directly, providing photos of the damage and a copy of the shipping invoice. We will file a claim with the provider and organize a replacement or a refund if this operation is possible.

Will my order be sent in multiple packages?

  • Possibly. If the items in your order are stored in different warehouses, they will be shipped separately in multiple packages.

How will I receive my tracking number? What should I do if I can't find it?

  • After your order is shipped, you will receive a tracking number via email or text message. If you do not receive it within 5 business days (excluding pre-orders), please contact Harashchenko Trade Solutions.

My item has been in transit for a long time. What should I do?

  • If your item has been in transit for a long period, try contacting the shipping service provider directly to check the shipment status. If the shipping service provider cannot resolve the issue, contact support@petlovertoys.com