Privacy policy

PRIVACY AND COOKIE POLICY

Harashchenko Trade Solutions (“the Company”) respects the privacy of others. This Privacy and Cookie Policy (this “Privacy Policy”) is intended to explain the Company’s privacy practices with respect to the website(s) that links to this Privacy Policy (together with its respective pages and features, the “Site”). This Privacy Policy is also intended to provide you (together with any person helping you visit, access, register with or use any of those online or digital properties, products or services, “you” or “your”) with an overview of the following:

The type of information about you the Company collects through the Site;

How the Company collects such information;

How the Company uses such information;

Who will have access to such information; and

The Company’s security measures for protecting such information.

This Privacy Policy applies to information collected through the Site. Carefully read this Privacy Policy in its entirety.

You are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the Company’s Terms and Conditions, whenever you create, register with or log into an account on or through the Site. Similarly, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the Company’s Terms and Conditions, whenever you visit, access, register with, subscribe to or use the Site or any services provided by the Company on the Site; and your continuing visit, access, registration with, subscription to or use of any of the forgoing reaffirms your acceptance and agreement in each instance.

As used herein, the term “personal information” means information that relates to an identified or an identifiable individual (e.g., your name, physical address, telephone number, email address); and the term “non-personal information” means any information other than personal information that the Company may collect from you, such as anonymized data.

A Special Note About Minors

The Site is a general audience website intended for use by adults. The Site is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone children under thirteen (13) years of age. The Company does not collect personal information through the Site from any person it actually knows to be under thirteen (13) years of age. If the Company obtains actual knowledge that it has collected personal information through the Site from a person under thirteen (13) years of age, then it will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

Furthermore, if you are under eighteen (18) years of age, then you (or your parent or legal guardian) may at any time request that the Company remove content or information about you that is posted on the Site. Please submit any such request (“Request for Removal of Minor Information”) to support@petlovertoys.com, with a subject line of “Removal of Minor Information.”

For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the email or letter subject line, and clearly state the following in the body: a. The nature of your request; b. The identity of the content or information to be removed; c. Whether such content or information is found on the Site; d. The location of the content or information on the Site (e.g., providing the URL for the specific web page the content or information is found on); e. That the request is related to the “Removal of Minor Information;” f. Your name, street address, city, state, zip code and email address; and g. Whether you prefer to receive a response to your request by mail or email.

Categories of Information Collected

The Company may collect personal and non-personal information about you through the Site. Depending upon your use of the Site, the categories of such information might include:

Your name (first, last and/or middle) and unique identifiers (e.g., username);

Your login information for the Site (e.g., username, password, security questions and answers);

Your contact information (e.g., mailing address, email address, telephone number);

Information regarding your pet(s);

Your gender and date of birth;

Your business information (e.g., company, title, tax ID number);

Information about your computer, mobile device and/or browser (IP address, device ID, operating system, browser type, cookie files, etc.);

Information about third-party websites, networks or applications accessed through the Site;

Usage activity concerning your interaction with the Site;

Geolocation data.

How Information Is Collected

Harashchenko Trade Solutions may collect information when you visit, register with, or use the Site; when you order or purchase any products; or whenever the Company asks you for such information (for example, during payment or a survey).

The Company might use various tracking, data aggregation, and/or data analysis technologies, including: cookies, flash cookies, retargeting pixels, web beacons, tokens, scripts, and analytic tools (which track traffic and sales).

By visiting or using the Site, you acknowledge and agree that you are giving the Company permission to monitor or otherwise track your activities on the Site and that the Company may use the aforementioned technologies.

Cookies are small data files (e.g., text files) stored on the browser or device you use to view a website or message. They may help store user preferences and activity, and may allow a website to recognize a particular browser or device. There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. Cookies may record information you access on one page of a website to simplify subsequent interaction with that website, or to help streamline your transactions on related pages of that website. Most major browsers are set up so that they will initially accept cookies, but you might be able to adjust your browser’s or device’s preferences to issue you an alert when a cookie is downloaded, or to block, reject, disable, delete or manage the use of some or all cookies on your browser or device.

Flash cookies are cookies written using Adobe Flash, and which may be permanently stored on your device. Like regular cookies, Flash cookies may help store user preferences and activity, and may allow a website to recognize a particular browser or device. Flash cookies are not managed by the same browser settings that are used for regular cookies.

Retargeting pixels are cookie-based technologies that might follow you across the web.

Web beacons are pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email, and which can pass along information such as the IP address of the computer or device you use to view the website or open the email, the URL page on which the web beacon is located, the type of browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views or advertising responses. Disabling your computer’s, device’s or browser’s cookies or other tracking technology features may prevent some web beacons from tracking or recording certain information about your activities.

Tokens are digital objects or pieces of code that enable the tracking of emails and other electronic communications, online activities and devices (such as, for example, tracking tokens, device tokens), or that authenticate the identity of individuals or devices authorized to access certain secured information (such as, for example, access tokens). Disabling your computer’s, device’s or browser’s cookies or other tracking technology features may prevent some tokens from tracking certain information about your activities.

Scripts are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user’s interactions with the website, such as the links the user clicks on. Scripts are often times temporarily downloaded to the user’s computer or device from the website server, active only while the user is connected to the Site, and deactivated or deleted when the user disconnects from the Site.

Analytic tools and services are sometimes offered by third parties, and which track, measure and/or generate information about a website’s or program’s traffic, sales, audience and similar information, and which may be used for various reasons, such as, for example, statistical research, marketing research, and content ratings research, and conversion tracking.

Other third-party data tracking or analytic technologies (e.g., deep linking, eTags, device fingerprinting or cross-device tracking).

Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, then certain areas of the Site might not function properly.

Use of Information Collected

The Company may use the collected information in various ways, for example, to:

Fulfill your requests and process payments;

Place, fulfill, process, and track your orders and purchases;

Provide customer service;

Send you communications, such as information bulletins (Newsletter) and administrative letters;

Provide you with personalized content and advertising (targeted and retargeted advertising);

Improve the Site, products, and marketing efforts of the Company;

Analyze traffic and user behavior on the Site;

Protect or ensure the rights and property of the Company or third parties.

Sharing of Information Collected

The Company may share your personal information with the following parties:

The Company’s employees, agents, administrators, accountants, and legal advisors;

Service providers and other third parties who help manage and operate the Site (e.g., Shopify, web hosting companies, shipping carriers, payment processing systems, advertising partners);

Law enforcement or other governmental entities in response to a lawful request, subpoena, or court order;

Any third parties in connection with a potential merger, acquisition, or change of control of the Company.

Data Retention

The Company may retain your personal information and non-personal information for as long as is reasonably necessary for legitimate business purposes.

Transactions

In connection with any transaction that you conduct on, through, or in connection with the Site, you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and its expiration date, your billing address, your shipping address, your phone number, and/or your email address. By providing such information, you agree to the provision of such information to third parties (e.g., payment processing companies, online shopping cart service providers) for the purpose of facilitating the transaction.

All credit card transactions, debit card transactions, and other monetary transactions on or through the Site are processed through an online payment processing application. This online payment processing application is provided by Shopify, which is a third-party online payment processing service provider.

If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may also read Shopify’s Terms of Service at https://www.Shopify.com/terms-of-service or Privacy Statement at https://www.Shopify.com/privacy.

General Data Protection Regulation (GDPR) — EU, UK, and Scandinavia

For users located in the European Union, the European Economic Area, and the United Kingdom:

Data Controller: Harashchenko Trade Solutions, Lindeveien 5, Lyngdal 4580 Norge.

Your Rights: You have the right to access your data, the right to rectification, the right to erasure (“the right to be forgotten”), the right to restriction of processing, the right to data portability, and the right to object to processing.

Legal Basis: We process data for the performance of contracts (your orders), based on legitimate interests, or with your consent. For the exercise of these rights, contact us at support@petlover.

California Privacy Rights (CCPA)

In accordance with the California Consumer Privacy Act (CCPA), if you are a resident of the state of California, you have the right to request: (a) information about how the Company shares data with third parties for direct marketing purposes; (b) the cessation of (opting out of) such sharing; (c) the deletion of your personal information. Direct requests to support@petlovertoys.com with the subject line “Your California Privacy Rights.”

Security

The Company implements security measures to protect personal information, including the use of SSL (Secure Socket Layer) technology to encrypt the transmission of information through the Site.

Reviewing and Changing Information

You may at any time request the opportunity to review and change your information. Please direct such requests (“Request Concerning Personal Information”) to support@petlovertoys.com with the subject line “Your Personal Information.”

Changes to this Privacy Policy

We may change the Privacy Policy. Changes are posted on this page.

Contacts

For any questions regarding this Privacy Policy, please contact support@petlovertoys.com with the subject line “Privacy Policy.”